Refund policy

We want you to love what you ordered. If you don't, you have 30 days from the day your order is delivered to request a return.

How to start a return
Email admin@redletterapparelllc.com with your order number and the reason for the return. If your return is approved, we'll send you a return shipping label and instructions for sending your package back. Please don't send anything back before you hear from us, because items returned without an approved request can't be accepted.

Return conditions
Items must be unworn, unwashed, and in the same condition you received them. You'll also need your order number or proof of purchase.

Damaged, defective, or wrong items
Every piece is made to order and checked before it ships. If something still arrives damaged, defective, or different from what you ordered, email us within 30 days of delivery with your order number and a photo. We'll make it right with a replacement or a refund.

Exchanges
The fastest way to get a different size or color is to return the item you have and place a new order for the one you want. Email us if you'd like help picking a size.

Items that can't be returned
Sale items and gift cards can't be returned.

Refunds
We'll email you once we've received and inspected your return to let you know whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little longer to post it. If more than 15 business days have passed since we approved your return, email us at admin@redletterapparelllc.com.

European Union 14-day cooling-off period
If your order ships to the European Union, you have the right to cancel or return it within 14 days for any reason and without justification. The same return conditions apply: items must be unworn, unwashed, and in the same condition you received them, and you'll need your order number or proof of purchase.

Questions about a return? Email admin@redletterapparelllc.com.